Client Access
Voluntary freezing of trading account
If you suspect unauthorised activity, ask Keynote Capitals to freeze online access to your trading account. Use the form on this page, or email from your registered email address.
Channel 1
Freeze request form
Freeze Policy
How the Freeze Works
Keynote Capitals offers voluntary freezing, or blocking, of online access to trading accounts under SEBI circular SEBI/HO/MIRSD/POD-1/P/CIR/2024/4 dated 12 January 2024 and the instructions of the Market Infrastructure Institutions.
Step 1
Send the Request
Use either channel: the form on this page, or an email from your registered email address to stoptrade@keynotecapitals.com.
Step 2
Access Is Blocked and Confirmed
Online access to the trading account is blocked, and an acknowledgement is issued to your registered email address within the regulatory timelines. It includes:
- confirmation of the freezing or blocking
- confirmation that all pending orders are cancelled
- details of open positions, if any, with the contract expiry information
Step 3
Re-enabling Online Access
To re-enable access, contact the Risk Officers of Keynote Capitals, either directly or through your dealer or Authorised Person. Once satisfied, the Risk Officers will approve re-enabling online access.
Source: Risk Management System Policy (PDF), section 7.